Having worked hard to source a range of beautiful baby clothes for you to chose from, we want you to receive your order as quickly and smoothly as possible.
To make things simple, we are pleased to be able to offer free UK delivery on orders over £75, while standard delivery for smaller orders will be charged at £4.50.
We are limiting our delivery inside the UK at the current time. But don't hesitate to contact us at firstname.lastname@example.org if you wish your items to be delivered in another country.
Once the payment for your order has been processed, we will arrange for your items to be dispatched via one of our chosen courier partners. Delivery will typically take 2-5 working days, depending on your location. You will own the items once they have been delivered to you.
Please note that our working days are Monday to Friday, excluding bank holidays.
SENDING A GIFT?
If your order is a present, we would be delighted to gift wrap your items and can also add a personal touch with a short handwritten message of your choice. The additional cost of this VIP treatment for your order is £3.50.
We hope that you will love the items you buy from Mimi Bebe. However, if for any reason you wish to return an item, you can do so within 14 days of delivery and we will aim to refund the cost of the returned goods within 5 business days of receipt by Mimi Bebe.
We don’t operate an exchange policy so, if you wish to exchange an item, please simply return it to us and place a new order for the replacement item. We find this makes things quicker and easier, and hopefully you will too.
Original delivery charges will not be refunded for returned items. Where an order qualified for free UK delivery, our standard delivery charge of £4.50 will be deducted from the amount refunded unless the remaining amount of the order, after the refund, remains above £75.
Returned items must be as new, in the original packaging and with any tags still attached. As you would expect, we will not be able to refund any items that we believe have been worn or are not faulty.
To return an item, please email email@example.com stating which items you are returning and fill in the returns form that is enclosed with your order. Please send your return item back at Mimi Bebe PO Box 59849, London, SW14 9BQ, via Royal Mail. We regret that we will not be able to accept returns where this form has not been completed and enclosed, and in this scenario the items may be returned to you without refund. Please also note that you remain legally responsible for the goods until they are safely received by Mimi Bebe.
In the unfortunate circumstances where an item is wrongly delivered, has a manufacturing fault or is damaged during delivery, we will refund your order. Please note that you will still need to follow our returns process and we will need to be sure that the goods have not been damaged after delivery or otherwise misused.